Last Updated: 22 August 2026
At Nutrimay, we respect your privacy and are committed to protecting the personal information that you share with us.
This Privacy Policy explains how Nutrimay collects, uses, stores, shares, and protects personal information when you visit or use our website, create an account, place an order, contact us, participate in promotions, or otherwise interact with our services.
By using the Nutrimay website, you acknowledge that you have read and understood this Privacy Policy.
1. WHO WE ARE
The website is operated by:
Legal Entity: Nutrich Foods Pvt. Ltd.
Brand: Nutrimay
Registered Office: Plot No C 16, MIDC, Shiroli, Kolhapur – 416012.
Website: nutrimay.in
Customer Support Email: care@nutrimay.in
Customer Support Number: 18002684222
Privacy / Data Contact: Dhruv G.
Privacy Email: care@nutrimay.in
2. INFORMATION WE COLLECT
We may collect personal information that you voluntarily provide to us, information generated through your use of the website, and information received from service providers where permitted by applicable law.
2.1 Information You Provide Directly
Depending on how you interact with Nutrimay, we may collect:
2.2 Payment Information
When you make a purchase, payment information may be processed by authorised third-party payment gateways.
Depending on the payment method used, such providers may process information such as:
Nutrimay does not intentionally store complete payment-card credentials where payment processing is handled by an authorised third-party payment provider.
3. INFORMATION COLLECTED AUTOMATICALLY
When you visit our website, certain technical information may be collected automatically, including:
We use this information primarily to operate, secure, analyse, and improve our website and services.
4. COOKIES AND SIMILAR TECHNOLOGIES
Nutrimay may use cookies, pixels, tags, local storage, and similar technologies.
These technologies may be used to:
You may be able to control or disable cookies through your browser settings.
However, disabling certain cookies may affect the functionality of some parts of the website.
Where applicable, we will seek consent for cookies or similar technologies where required by law.
5. HOW WE USE YOUR PERSONAL INFORMATION
We may process personal information for purposes including:
Order and Service Fulfilment
Website Operations
Business Operations
Marketing and Communication
Where permitted by applicable law and, where required, with your consent, we may use your contact information to:
You may opt out of promotional communications at any time using the unsubscribe option provided in the communication or by contacting us.
6. LEGAL BASIS AND PURPOSE OF PROCESSING
Nutrimay will process personal information only for lawful and specified purposes.
Depending on the circumstances, processing may be based on:
Where consent is the applicable basis for processing, you may withdraw your consent subject to applicable law and the consequences of such withdrawal.
The Digital Personal Data Protection Act, 2023 requires consent to be free, specific, informed, unconditional, and unambiguous where consent is relied upon as the basis for processing.
7. INFORMATION REQUIRED TO PLACE AN ORDER
Certain information is necessary for us to process and deliver your order.
For example, we may require:
If you do not provide information that is necessary for fulfilling an order, we may not be able to process or deliver the order.
8. HOW WE SHARE PERSONAL INFORMATION
Nutrimay does not sell your personal information to third parties for their independent commercial use.
We may share personal information with trusted third parties where reasonably necessary for operating our business and providing services to you.
These may include:
Payment Service Providers
Payment gateways and financial service providers that process transactions.
Logistics and Delivery Partners
Courier and logistics providers that require your name, contact number, and delivery address to deliver your order.
Technology and Hosting Providers
Providers that support:
Customer Support Providers
Service providers that assist us with customer communications and support.
Marketing and Analytics Providers
Where permitted by applicable law, we may use third-party platforms to understand website activity and measure marketing performance.
Professional Advisers
We may share information with professional advisers such as accountants, auditors, lawyers, consultants, insurers, or other advisers where reasonably necessary.
Government and Legal Authorities
We may disclose information where required or permitted by applicable law, regulation, legal process, court order, or lawful governmental request.
9. THIRD-PARTY SERVICE PROVIDERS
Some services used by Nutrimay may be operated by independent third parties.
Examples may include:
These providers may process personal information on our behalf for the purposes for which they have been engaged.
We take reasonable steps to work with service providers that maintain appropriate safeguards for personal information.
10. INTERNATIONAL DATA TRANSFERS
Some third-party service providers used by Nutrimay may process or store information outside India.
Where personal information is transferred or processed outside India, Nutrimay will take steps required under applicable Indian law.
The Digital Personal Data Protection framework provides for restrictions and requirements concerning processing of personal data outside India, including government-notified restrictions.
11. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required by applicable law.
The retention period may depend on:
When personal information is no longer required, we will take reasonable steps to delete, anonymise, or otherwise dispose of it in accordance with applicable law.
12. DATA SECURITY
Nutrimay takes reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.
Depending on the nature of the information and processing, these measures may include:
However, no method of transmission or storage over the internet can be guaranteed to be completely secure.
You should also take reasonable steps to protect your account credentials and device.
13. DATA BREACHES
If Nutrimay becomes aware of a personal data breach, we will take reasonable steps to investigate, contain, mitigate, and respond to the incident.
Where required by applicable law, we will provide notices or take other actions required by the applicable regulatory framework.
The Digital Personal Data Protection Rules, 2025 contain specific requirements relating to personal data breach notifications and security safeguards.
14. YOUR RIGHTS
Subject to applicable law and its effective commencement, you may have rights in relation to your personal information, including rights to:
The Digital Personal Data Protection Act, 2023 provides Data Principals with rights including access to information about personal data, correction and erasure in applicable circumstances, grievance redressal, and nomination.
Requests may be submitted using the contact details provided in this Privacy Policy.
We may need to verify your identity before processing certain requests.
15. WITHDRAWAL OF CONSENT
Where we process your personal information based on consent, you may withdraw your consent by contacting us or using the applicable consent-management or unsubscribe mechanism provided by us.
Withdrawal of consent will not affect the legality of processing carried out before withdrawal.
Please note that withdrawing consent may affect our ability to provide certain services where the relevant processing is necessary for providing those services.
For example, if information is necessary to fulfil an order that you have already placed, applicable law may permit us to continue processing that information for order fulfilment, legal compliance, accounting, or other permitted purposes.
16. MARKETING COMMUNICATIONS
If you have opted to receive marketing communications from Nutrimay, we may contact you through channels such as:
You can opt out of promotional communications at any time.
Opting out of marketing communications will not necessarily stop essential transactional communications such as:
17. CHILDREN'S PRIVACY
Nutrimay's website is not intended to knowingly collect personal information from children in circumstances where such collection is prohibited under applicable law.
If you are under 18 years of age, you should use the website only with the involvement and consent of a parent or legal guardian.
If we become aware that personal information has been collected from a child in circumstances where appropriate consent was required and was not obtained, we will take reasonable steps to address the situation in accordance with applicable law.
18. THIRD-PARTY LINKS
Our website may contain links to third-party websites, applications, social-media platforms, or other services.
Nutrimay is not responsible for the privacy practices, security, content, or policies of third-party websites.
We encourage you to review the privacy policies of third-party services before providing them with personal information.
19. SOCIAL MEDIA
Nutrimay may maintain profiles or pages on social-media platforms.
If you interact with Nutrimay through a social-media platform, your interaction may also be governed by that platform's privacy policy and terms.
Information that you publicly post or voluntarily submit through social-media platforms may be visible to others.
20. CUSTOMER REVIEWS, PHOTOGRAPHS, AND TESTIMONIALS
If you voluntarily submit a review, photograph, testimonial, or other content to Nutrimay, we may use that content for legitimate business and marketing purposes, subject to applicable law and any permissions required.
If such content contains personal information, we will handle it in accordance with this Privacy Policy and applicable law.
If you wish to withdraw permission for future use of a testimonial or photograph, you may contact us.
21. FRAUD PREVENTION AND SECURITY
We may process personal information to detect, prevent, and investigate:
We may share relevant information with payment providers, logistics partners, technology providers, legal advisers, law-enforcement authorities, or other parties where reasonably necessary and legally permitted.
22. BUSINESS TRANSFERS
If Nutrimay undergoes a merger, acquisition, restructuring, sale of assets, investment transaction, or other business transfer, personal information may be transferred as part of that transaction where legally permitted.
Any such transfer will remain subject to applicable privacy and data-protection requirements.
23. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect:
The updated Privacy Policy will be published on this page with a revised “Last Updated” date.
We encourage you to periodically review this page.
24. GRIEVANCE AND PRIVACY CONTACT
If you have questions, concerns, or complaints regarding the processing of your personal information, you may contact us.
Privacy / Data Contact: [INSERT NAME]
Designation: [INSERT DESIGNATION]
Email: [INSERT PRIVACY EMAIL]
Customer Support Email: [INSERT CUSTOMER SUPPORT EMAIL]
Phone: [INSERT PHONE NUMBER]
Address: [INSERT REGISTERED OFFICE ADDRESS]
We will endeavour to address privacy-related grievances within the timelines prescribed by applicable law.
25. GOVERNING LAW
This Privacy Policy shall be governed by the laws of India.
Any dispute concerning this Privacy Policy shall be subject to the applicable laws and jurisdictional rules of India.
Nothing in this Privacy Policy is intended to restrict any statutory right or remedy available to an individual under applicable Indian law.
26. CONTACT US
For questions regarding this Privacy Policy or the handling of your personal information, please contact:
Nutrimay
Legal Entity: Nutrich Foods Pvt. Ltd.
Registered Office: Plot No C 16, MIDC, Shiroli, Kolhapur – 416012.
Website: nutrimay.in
Privacy Email: care@nutrimay.in
Customer Support Email: care@nutrimay.in
Customer Support Number: 18002684222
Privacy / Data Contact: Dhruv G.
© 2026 Nutrimay. All Rights Reserved.
