Effective Date: 14/08/2026
At Nutrimay, we are committed to delivering fresh, premium-quality products to your doorstep in a timely and secure manner.
· All orders are processed within 1–2 business days after successful payment confirmation.
· Orders placed on Sundays or public holidays will be processed on the next working day.
· During festivals, promotional campaigns, or unforeseen circumstances, processing timelines may be extended. Customers will be informed of any significant delays.
· Nutrimay currently ships across most serviceable locations in India through efficient logistics partners.
· Shipping availability depends on the delivery PIN code.
|
Region |
Estimated Delivery Time |
|
Metro Cities |
2–5 Business Days |
|
Tier 2 & Tier 3 Cities |
3–7 Business Days |
|
Remote Locations |
5–10 Business Days |
Delivery timelines are estimates and may vary due to weather conditions, transportation disruptions, government restrictions, or other circumstances beyond our control.
· Shipping charges, if applicable, will be displayed during checkout before payment.
· Nutrimay may offer free shipping on eligible orders or promotional campaigns at its sole discretion.
Once your order is dispatched, you will receive tracking details via SMS, email, or WhatsApp (where applicable).
Our logistics partners will make reasonable attempts to deliver your order.
If delivery cannot be completed due to:
· Incorrect address,
· Incorrect contact details,
· Customer unavailability,
· Refusal to accept delivery,
the order may be returned to Nutrimay. Re-shipping charges, if applicable, shall be borne by the customer.
If the outer package appears visibly damaged or tampered with at the time of delivery, customers are advised to:
· Take photographs before opening,
· Record an unboxing video if possible,
· Contact Nutrimay Customer Support within 24 hours.
While we strive to deliver within the estimated timeline, Nutrimay shall not be held liable for delays caused by courier partners, natural disasters, strikes, regulatory actions, or other force majeure events.
Requests to modify the delivery address can only be accommodated before dispatch. Once shipped, address changes may not be possible.
For shipping-related assistance, customers may contact:
· Email: support@nutrimay.com
· Phone: [Customer Care Number]
Effective Date: 14/08/2026
Customer satisfaction and product quality are our highest priorities. As Nutrimay deals in food products, returns are governed by hygiene and food safety standards.
Customers may request a replacement or refund if:
· The product received is damaged during transit.
· The wrong product has been delivered.
· The product is expired or has an unreasonably short shelf life upon delivery.
· The package has been tampered with before delivery.
· The quantity received does not match the order.
· There is a verified manufacturing or quality defect.
All claims must be reported within 24 hours of delivery.
To process any claim, customers must provide:
· Order number
· Photographs of the package
· Photographs of the product
· Clear image of the batch number and expiry date (where applicable)
· Brief description of the issue
An unboxing video is recommended and may be requested in case of damage claims.
Returns or refunds will not be accepted for:
· Change of mind after purchase
· Personal taste preferences
· Orders where the product has been substantially consumed
· Minor packaging dents that do not affect product quality
· Incorrect shipping information provided by the customer
· Failure to accept delivery
· Requests raised after 24 hours from delivery
Upon verification, Nutrimay may provide:
· Replacement of the same product,
· Replacement with the correct product in case of incorrect delivery, or
· Equivalent alternative product with customer consent.
If replacement is not feasible, Nutrimay may initiate:
· Full refund to the original payment method
Approved refunds are generally processed within 5–7 business days, subject to banking timelines.
Orders may be cancelled before dispatch for a full refund.
Orders cannot be cancelled once dispatched.
Every complaint is reviewed by Nutrimay’s Quality Team. Additional information or product samples may be requested before approval.
Nutrimay reserves the right to reject claims that:
· Cannot be substantiated,
· Are inconsistent with the evidence provided,
· Indicate repeated misuse of the return policy,
· Involve fraudulent activities.
The maximum liability of Nutrimay under any claim shall not exceed the purchase value of the affected product.
Indirect, consequential, or incidental damages shall not be covered.
For any return or refund request, customers may contact:
Email: care@nutrimay.in
Phone: 18002684222
Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM
