Last Updated: 22 August 2026
Welcome to Nutrimay.
These Terms & Conditions (“Terms”) govern your access to and use of the Nutrimay website, including browsing the website, creating an account, placing orders, and purchasing products through our online store.
By accessing or using the website, you acknowledge that you have read, understood, and agreed to these Terms. If you do not agree with these Terms, please do not use the website or place an order.
1. ABOUT NUTRIMAY
Nutrimay is a consumer food brand offering packaged products, including dried fruits, nuts, seeds, mixes, and other healthy snacks.
Legal Entity: Nutrich Foods Pvt. Ltd.
Registered Office: Plot No C 16, MIDC, Shiroli, Kolhapur – 416012.
Website: nutrimay.in
Customer Support Email: care@nutrimay.in
Customer Support Number: 18002684222
Grievance Officer: Dhruv G.
Grievance Email: care@nutrimay.in
2. ELIGIBILITY
You may use this website and purchase products only if you are legally competent to enter into a contract under applicable Indian law.
If you are under 18 years of age, you may use the website only with the involvement and consent of a parent or legal guardian.
3. USE OF THE WEBSITE
You agree to use the website only for lawful purposes and in accordance with these Terms.
You must not:
Nutrimay reserves the right to suspend or restrict access to the website where we reasonably believe these Terms have been violated.
4. PRODUCT INFORMATION
We make reasonable efforts to ensure that product descriptions, photographs, nutritional information, ingredients, net quantity, prices, and other information displayed on the website are accurate and up to date.
However:
In the event of an inadvertent discrepancy between information displayed on the website and the physical product packaging, the applicable statutory declarations and information printed on the product packaging shall prevail.
5. FOOD, INGREDIENTS, AND ALLERGIES
Nutrimay products may contain or may be manufactured, packed, or handled in facilities where nuts, seeds, cereals, or other food ingredients are processed.
Customers with food allergies, intolerances, dietary restrictions, or other specific requirements should carefully review the ingredient and allergen information provided on the product packaging before consumption.
Nutrimay does not provide medical, nutritional, or dietary advice through this website.
The information provided on the website should not be treated as a substitute for professional medical or dietary advice.
If you have a known food allergy, intolerance, or medical condition, you should consult an appropriate healthcare professional before consuming any product.
6. PRODUCT QUALITY AND STORAGE
Nutrimay takes reasonable measures to manufacture, package, store, and supply products in accordance with applicable food safety and quality requirements.
Customers should:
If you receive a product that appears damaged, tampered with, defective, or materially different from what you ordered, please contact us promptly.
7. PRODUCT PRICES
All prices displayed on the website are in Indian Rupees (INR).
Applicable taxes, including Goods and Services Tax (GST), shall be charged as applicable and displayed during the purchase process.
Shipping charges, if applicable, shall be displayed before you complete your order.
Nutrimay reserves the right to change product prices at any time.
However, any price change will not affect an order that has already been accepted and confirmed by Nutrimay, except where the order contains an obvious pricing or technical error.
8. PLACING AN ORDER
When you place an order through the website, you are making an offer to purchase the selected products.
After placing an order, you may receive an order acknowledgement or confirmation.
An order acknowledgement does not necessarily constitute final acceptance of the order.
An order shall be considered accepted when Nutrimay confirms the order for processing or dispatch.
Nutrimay reserves the right to refuse or cancel an order where:
If an order is cancelled after payment has been received, the applicable amount shall be refunded through the original or an appropriate payment method.
9. ORDER QUANTITY LIMITS
Nutrimay may impose reasonable limits on the quantity of products that can be purchased in a single order or by an individual customer.
Such limits may be applied to prevent misuse of promotional offers, fraudulent transactions, bulk purchasing intended for unauthorised resale, or other misuse of the website.
10. PAYMENT
Payments may be processed through third-party payment gateways or other authorised payment service providers.
By making a payment, you confirm that:
Nutrimay does not intentionally store complete card or other sensitive payment credentials where such payment processing is handled by third-party payment service providers.
If a payment fails or is not successfully authorised, the order may not be processed.
11. SHIPPING AND DELIVERY
Nutrimay will endeavour to dispatch and deliver orders within the estimated timelines displayed on the website.
Delivery timelines are estimates and may be affected by circumstances including:
Nutrimay shall not be responsible for delays caused by circumstances beyond our reasonable control.
Customers are responsible for providing an accurate delivery address, telephone number, and other information necessary for successful delivery.
12. DELIVERY ATTEMPTS
Customers should ensure that someone is available to receive the order where required.
If an order cannot be delivered because of an incorrect address, unavailable recipient, refusal to accept the shipment, or repeated failed delivery attempts, additional delivery charges or other consequences may apply where legally permissible.
13. DAMAGED, TAMPERED, OR INCORRECT PRODUCTS
If you receive a package that appears visibly damaged or tampered with, you should, where reasonably possible, refuse delivery and contact Nutrimay.
If you discover an issue after accepting delivery, please contact us as soon as reasonably practicable.
To investigate and resolve a complaint, we may request:
An unboxing video may assist us in investigating a complaint. However, the absence of an unboxing video shall not automatically eliminate any statutory rights available to a consumer.
14. RETURNS AND REFUNDS
Because Nutrimay sells food products, returns may be subject to product safety and hygiene considerations.
Unless otherwise stated on the applicable product page or required by applicable law, opened or consumed food products may not be eligible for return solely because a customer has changed their mind.
Customers may contact us where a product is:
Where a refund is approved, the applicable refund amount and method shall be communicated to the customer.
Refund processing times may depend on the payment gateway, bank, or other payment service provider.
Nothing in these Terms is intended to restrict or exclude any mandatory consumer rights or remedies available under applicable Indian law.
15. ORDER CANCELLATION
Customers may request cancellation of an order before it has been dispatched.
Once an order has been dispatched, cancellation may no longer be possible.
Where cancellation is accepted, any eligible refund will be processed in accordance with Nutrimay's applicable refund policy.
Nutrimay may cancel an order where permitted under these Terms and applicable law.
16. PROMOTIONAL OFFERS AND DISCOUNTS
Nutrimay may offer promotional campaigns, discount codes, free-shipping offers, bundles, loyalty benefits, or other promotional benefits from time to time.
Unless otherwise stated:
Specific terms displayed with a promotional offer shall prevail over these general Terms to the extent of any inconsistency.
17. INTELLECTUAL PROPERTY
All content available on the Nutrimay website, including but not limited to:
is owned by or licensed to Nutrimay and is protected under applicable intellectual property laws.
You may not reproduce, modify, distribute, publish, sell, license, or commercially exploit such content without our prior written permission.
The Nutrimay name, logo, and other brand assets may constitute trademarks or other protected intellectual property.
18. CUSTOMER REVIEWS AND USER CONTENT
If you submit a review, photograph, testimonial, comment, or other content to Nutrimay, you represent that:
By submitting content, you grant Nutrimay a non-exclusive, royalty-free licence to use, reproduce, display, publish, and distribute that content for legitimate business and marketing purposes, subject to applicable law.
Nutrimay reserves the right to remove content that violates applicable law or these Terms.
19. THIRD-PARTY SERVICES
The Nutrimay website may use third-party services, including payment gateways, logistics providers, analytics services, communication services, hosting providers, and other technology providers.
Your use of such services may be subject to the respective third party's terms and policies.
Nutrimay shall not be responsible for the independent actions or policies of third-party service providers, except to the extent required under applicable law.
20. WEBSITE AVAILABILITY
Nutrimay endeavours to maintain the website and keep it accessible to customers.
However, we do not guarantee that the website will always be available, uninterrupted, secure, or error-free.
The website may occasionally become unavailable due to:
21. LIMITATION OF LIABILITY
To the maximum extent permitted under applicable law, Nutrimay shall not be liable for indirect, incidental, special, or consequential losses arising from the use of the website or purchase of products.
Nothing in these Terms shall exclude or limit liability where such exclusion or limitation is prohibited under applicable Indian law.
Nothing in these Terms shall restrict mandatory consumer rights or remedies available under applicable law.
22. INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless Nutrimay, its owners, directors, employees, officers, representatives, and authorised service providers against claims, losses, liabilities, damages, or expenses arising from:
This provision shall not apply to the extent that a claim arises from Nutrimay's own negligence, wilful misconduct, or violation of applicable law.
23. PRIVACY
Your use of the Nutrimay website is also governed by our Privacy Policy.
Our Privacy Policy explains how we collect, use, store, and process personal information.
Privacy Policy: [INSERT PRIVACY POLICY LINK]
By using the website, you acknowledge that you have read and understood the Privacy Policy.
24. GRIEVANCE REDRESSAL
Nutrimay is committed to providing customers with a mechanism to raise complaints and grievances.
For complaints relating to orders, products, payments, delivery, website functionality, or other matters, customers may contact:
Grievance Officer: Dhruv G
Email: care@nutrimay.in
Contact Number: 18002684222
Address: Plot No C 16, MIDC, Shiroli, Kolhapur – 416012.
Nutrimay shall endeavour to acknowledge and address grievances within the timelines prescribed under applicable law.
25. COMPLIANCE WITH INDIAN LAW
Nutrimay operates in accordance with applicable laws and regulations of India, including, where applicable:
26. GOVERNING LAW AND JURISDICTION
These Terms shall be governed by and interpreted in accordance with the laws of India.
Subject to applicable consumer protection laws and the jurisdiction of competent consumer commissions, courts having appropriate jurisdiction over disputes relating to these Terms shall be the competent courts at Kolhapur, Maharashtra, India.
Nothing in this clause shall restrict a consumer from approaching a competent consumer commission, court, or other statutory authority having jurisdiction under applicable law.
27. DISPUTE RESOLUTION
If you have a concern or dispute, we encourage you to first contact Nutrimay Customer Support so that we may attempt to resolve the matter amicably.
Where a dispute cannot be resolved through customer support, the parties may pursue remedies available under applicable Indian law.
Nothing in this section shall prevent a consumer from exercising any statutory right before an appropriate consumer commission, court, or other competent authority.
28. FORCE MAJEURE
Nutrimay shall not be responsible for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond our reasonable control.
Such circumstances may include natural disasters, floods, fires, pandemics, war, civil disturbances, government restrictions, strikes, transportation disruptions, internet failures, or other similar events.
29. CHANGES TO THESE TERMS
Nutrimay may update these Terms from time to time to reflect changes in applicable law, business operations, technology, or website functionality.
The updated Terms shall be published on this page along with the revised “Last Updated” date.
Your continued use of the website after the updated Terms are published shall constitute acceptance of the revised Terms to the extent permitted by applicable law.
30. SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, the remaining provisions shall continue to remain in full force and effect.
The affected provision shall be interpreted or modified to the extent necessary to make it enforceable while preserving its original intent as far as legally possible.
31. WAIVER
Failure by Nutrimay to enforce any provision of these Terms shall not constitute a waiver of our right to enforce that provision in the future.
32. ENTIRE AGREEMENT
These Terms, together with the Nutrimay Privacy Policy, Shipping & Delivery Policy, Cancellation and Refund Policy, and any other policies expressly incorporated into the website, constitute the terms governing your use of the website and purchase of products.
Where a specific policy contains terms applicable to a particular transaction, those specific terms shall apply to the extent of any inconsistency.
33. CONTACT US
For questions, complaints, feedback, or support relating to your order or these Terms, please contact us at:
Nutrimay
Legal Entity: Nutrich Foods Pvt. Ltd.
Registered Office: Plot No C 16, MIDC, Shiroli, Kolhapur – 416012
Customer Support Email: care@nutrimay.in
Customer Support Number: 18002684222
Grievance Officer: Dhruv G
Grievance Email: care@nutrimay.in
Website: nutrimay.in
© 2026 Nutrimay. All Rights Reserved.
